Terms of service

Last Updated: 15.10.2024

Welcome to Mishti Sweets, your trusted source for authentic Indian sweets. These Terms of Service govern your use of our website located at https://www.mishtisweets.com/ and the services we provide both online and in-store. By using the site or purchasing from our store, you agree to these Terms. Please read them carefully.

1. General Information

These Terms of Service apply to all users of the Site, including without limitation browsers, vendors, customers, and any others who engage with our Services. By accessing or using the Site, purchasing products in-store, or ordering online, you agree to be bound by these Terms.

If you do not agree with these Terms, you may not access the website or use our Services.

2. Eligibility

By agreeing to these Terms, you confirm that you are of legal age in your state, province, or country to form a binding contract with us. If you are under the age of majority, you must have the consent of your legal guardian to use our Site or purchase from us.

3. Products and Services

At Mishti Sweets, we specialize in the sale of Indian sweets and related products, both online and in-store. Our sweets are made using traditional recipes and ingredients. All orders are subject to availability, and we reserve the right to limit quantities of any product.

  • Online Orders: Products available on our website are for online ordering and may be delivered to specified locations and also available for in-store pickup. Orders are subject to availability and confirmation of payment.
  • In-Store Purchases: Products can also be purchased directly from our physical store. Pricing and availability in-store may differ from online offerings.

4. Pricing and Payment

Prices for our products are listed on our Site and are subject to change without notice. We strive to ensure that all pricing information is accurate, but we cannot guarantee that there will be no errors. In case of a pricing error, we will notify you before processing your order.

  • Accepted Payment Methods: We accept credit cards, debit cards, and other online payment methods for online orders. For in-store purchases, we accept cash, cards, and other locally accepted payment methods.

5. Orders and Shipping

  • Order Processing: After placing an online order, you will receive an order confirmation via email. Orders are processed within 2 business days. We reserve the right to cancel or refuse any order if there are issues with payment or availability.

  • Shipping: We currently deliver only in Germany. Delivery fees and estimated delivery times will be provided at checkout. We are not responsible for delays caused by third-party shipping providers.

  • In-Store Pickup: You may choose to pick up your order at our store location. You will receive an email once your order is ready for pickup.

For a more detailed explanation of returns, please review our Shipping Policy

6. Freshness and Perishability

Our sweets are perishable and have a limited shelf life. We ensure that all products are freshly prepared, but we recommend consuming them within 7 days of receipt for the best experience. Please note:

  • Once the product leaves our store or is delivered, we cannot be responsible for how it is stored or handled.
  • No refunds or exchanges will be provided for items that spoil due to improper storage by the customer.

7. Return and Refund Policy

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with the quality or condition of the sweets at the time of receipt, please contact us within 24 hours of delivery or pickup for a resolution.

For a more detailed explanation of returns, please review our Return Policy

8. Accuracy of Information

You agree to provide accurate and up-to-date information for all orders placed on our Site, including shipping details, payment information, and personal data. We will not be responsible for any delays or issues caused by inaccurate or incomplete order information.

9. Modifications to the Service and Prices

We reserve the right to change our product offerings, services, or prices at any time without notice. We are not liable to you or any third party for any modification, price change, or discontinuation of any product or Service.

10. Food Allergies and Dietary Restrictions

Please be aware that our sweets may contain or come into contact with allergens, including but not limited to dairy, nuts, gluten, and other ingredients. It is your responsibility to review product descriptions and ingredient lists before making a purchase.

If you have any questions about allergens, please contact us at info@mishtisweets.com before placing your order.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, practices, or privacy policies of these websites. You agree that your use of third-party sites is at your own risk.

12. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy. By using the Site, you agree to the collection, use, and sharing of your personal data as outlined in the Privacy Policy.

13. Prohibited Uses

In addition to the other prohibitions outlined in these Terms, you are prohibited from using the Site or Services for any unlawful or unauthorized purposes, including but not limited to:

  • Engaging in any fraudulent or illegal activities;
  • Infringing on the rights of others;
  • Using our Site in any way that could harm our business, reputation, or the experience of other users.

14. Limitation of Liability

We make every effort to ensure that our sweets are prepared and packaged with care. However, to the fullest extent permitted by law, Mishti Sweets will not be liable for any damages (including but not limited to lost profits, personal injury, or any incidental, consequential, or punitive damages) arising from the use of or inability to use the Site or the Services.

15. Indemnification

You agree to indemnify and hold Mishti Sweets, its directors, officers, employees, agents, and affiliates harmless from any claims, liabilities, damages, or expenses, including attorney’s fees, arising from your use of the Site or Services or your violation of these Terms.

16. Governing Law

These Terms and any disputes arising from your use of the Site or our Services shall be governed by the laws of Dresden/Saxony/Germany without regard to conflict of law principles.

17. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and the "Last Updated" date will reflect the most recent version. It is your responsibility to review these Terms periodically.

18. Contact Information

If you have any questions or concerns regarding these Terms, you can contact us at:

Mishti Sweets
info@mishtisweets.com
+49 15560575709